FAQs

How do I sharpen your Jumbo Eye & Lip Pencils?

Please note the Jumbo Eye and Lip Pencils are not retractable. They are made out of a PVC material that can be sharpened with a sharpener that has an opening for a large pencil. You can purchase the NYX Professional Makeup Sharpener here. Please watch this tutorial for tips on how to sharpen your Jumbo Pencil.

Are your products cruelty-free?

NYX Professional Makeup is certified and acknowledged by organizations, such as PETA, as a cruelty-free brand. We are committed to producing 100% cruelty-free cosmetics. We do not test any of our products on animals.

How do I apply to NYX Professional Makeup Pro?

IF YOU'RE A REGISTERED OR ASPIRING MAKEUP ARTIST, YOU CAN APPLY FOR THE NYX PROFESSIONAL MAKEUP PRO PROGRAM HERE.

Where can I find NYX Professional Makeup in-store?

Check here to find an authorized retailer near you.

What do I do if my login/username/password is not working?

PLEASE CONTACT CUSTOMER SERVICE HERE OR CALL US:

  • DENMARK: (+45) 80200607
  • NORWAY: (+47) 815 59 299
  • SWEDEN: (+46) 08 5989 6930
  • FINLAND: (+358) 075 758 000