Returns & Exchanges

We want you to be satisfied with your NYX purchase.  You may return or exchange NYX merchandise, for a 100% money-back guarantee, within 60 days for merchandise purchased online at or within 30 days for merchandise purchased at any NYX Retail Store. Purchases:

Merchandise purchased online at can be exchanged or refunded by mail within 60 days from the original purchase date.  Online purchases returned will receive a refund of the price of the item and any applicable taxes issued in the original form of payment used to purchase the item.  Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

To start your return/exchange process, please contact customer service here or 1.844.335.3510 with your order number and reason for return/exchange. Once contacted, customer service will provide you with further instructions.

Please note that returns and exchanges will be processed within two to four weeks from the time the items are received at our warehouse.

Orders shipped to an APO/FPO address are ineligible for a complimentary return label.

NYX Retail Store Purchases:

Merchandise purchased at any NYX Retail Store can be exchanged or refunded in store within 30 days with an original NYX Retail Store receipt.

Refunds will be made using the original method of payment. If the original method of payment is unavailable or if you are returning an item using a gift receipt, a merchandise credit will be issued.

All Other Purchases:

For merchandise purchased with one of our other NYX retail partners, please return to the original point-of-purchase to determine eligibility for refund or exchange.